Job Title : Director, National Crime Victim Helpline
Status : Full-time
Education Required : Bachelors
Salary Range : $50-60,000
Date Created : 12/13/2010
EMail : firstname.lastname@example.org
Contact Info : National Center for Victims of Crime Attn: Personnel 2000 M Street NW, Suite 480 Washington, DC 20036
The National Center for Victims of Crime is a non-profit organization founded in 1985 and is the nation's leading resource and advocacy center for victims of crime and the professionals who serve them. The National Center for Victims of Crime's mission is to forge a national commitment to help victims of crime rebuild their lives. We are dedicated to serving individuals, families and communities harmed by crime.
The National Crime Victim Helpline is a free nationwide service for crime victims, victim service providers, criminal justice practitioners and allied professionals. Helpline staff provides victims of crime with crisis intervention, information regarding their victimization and rights, and referrals to resources in their communities through a toll-free phone number (1-800-394-2255), email (email@example.com) and Facebook messaging. Helpline staff also provides professionals with training and technical assistance on a variety of issues related to victim service provision.
Duties and Responsibilities
The Director of the National Crime Victim Helpline is responsible for the management and administration of the Helpline, including, but not limited to:
Providing quality victim services through a variety of modalities
Adhering to the Helpline core beliefs and policies and procedures
Organizing daily Helpline logistics (scheduling, staff, technology, and other office issues) to ensure telephone lines are answered from 10 am to 6 pm and emails and messages are responded to within 3 business days of receipt
Monitoring service provision by staff and volunteers for timely, accurate and appropriate responses to crime victims or professionals
Maintaining service provider database for accurate referrals to local resources
Coordinating with the National Crime Victim Bar Association and other departments of the National Center on responding to the latest trends in victimization
Managing Helpline data and information
Monitoring Helpline budget and grant or funding deliverables
Compiling and analyzing data from a variety of sources to assist with grant management and reporting as well as agency analysis of trends in victimization
Overseeing maintenance and growth of the service referral database
Maintaining the victim service pages of the www.ncvc.org website.
Promoting the Helpline
Advertising the Helpline to victim service providers, criminal justice practitioners and allied professionals as a resource for themselves and the victims they serve
Publicizing the Helpline to victims of crime and the general public, particularly underserved populations
Marketing the Helpline to potential grantors or funders
Supervising Staff and Volunteers
Recruiting staff and volunteers for the Helpline
Developing and deliver educational programming for Helpline staff and volunteers, including orientation training and ongoing professional development
Supervising staff and volunteers to ensure consistent and appropriate service delivery
The Director of the National Crime Victim Helpline reports to the Deputy Executive Director of the National Center.
Bachelors degree (significant work experience may be considered in lieu of degree)
Direct victim service provision experience, including crisis intervention (minimum 3 years)
Significant knowledge of crime victim issues and the civil and criminal justice systems
Experience in volunteer or personnel recruitment and supervision
Strong written, oral and interpersonal communication skills
Ability to respond to changing demands and triage priorities
Strong organization and project management skills
Knowledge of Microsoft Access or similar database software
Experience working with call center technologies
Bilingual or multilingual
Salary & Benefits: Salary depends on qualifications. Generous benefits are offered to full-time employees, including health insurance, 401 (k) plan, disability insurance, life insurance, and four weeks of vacation a year.
Please send a letter of interest and résumé to firstname.lastname@example.org (with "Helpline" in subject line).
Due to the volume of applications received, only applicants selected for an interview will be contacted.