Dec 14, 2010

National Center for Victims of Crime seeking Director

Job Title : Director, National Crime Victim Helpline
Status : Full-time
Education Required : Bachelors
Salary Range : $50-60,000
Date Created : 12/13/2010
EMail :
Contact Info : National Center for Victims of Crime Attn: Personnel 2000 M Street NW, Suite 480 Washington, DC 20036

The National Center for Victims of Crime is a non-profit organization founded in 1985 and is the nation's leading resource and advocacy center for victims of crime and the professionals who serve them. The National Center for Victims of Crime's mission is to forge a national commitment to help victims of crime rebuild their lives. We are dedicated to serving individuals, families and communities harmed by crime.

The National Crime Victim Helpline is a free nationwide service for crime victims, victim service providers, criminal justice practitioners and allied professionals. Helpline staff provides victims of crime with crisis intervention, information regarding their victimization and rights, and referrals to resources in their communities through a toll-free phone number (1-800-394-2255), email ( and Facebook messaging. Helpline staff also provides professionals with training and technical assistance on a variety of issues related to victim service provision.

Duties and Responsibilities

The Director of the National Crime Victim Helpline is responsible for the management and administration of the Helpline, including, but not limited to:

Providing quality victim services through a variety of modalities

Adhering to the Helpline core beliefs and policies and procedures

Organizing daily Helpline logistics (scheduling, staff, technology, and other office issues) to ensure telephone lines are answered from 10 am to 6 pm and emails and messages are responded to within 3 business days of receipt

Monitoring service provision by staff and volunteers for timely, accurate and appropriate responses to crime victims or professionals

Maintaining service provider database for accurate referrals to local resources

Coordinating with the National Crime Victim Bar Association and other departments of the National Center on responding to the latest trends in victimization

Managing Helpline data and information

Monitoring Helpline budget and grant or funding deliverables

Compiling and analyzing data from a variety of sources to assist with grant management and reporting as well as agency analysis of trends in victimization

Overseeing maintenance and growth of the service referral database

Maintaining the victim service pages of the website.
Promoting the Helpline

Advertising the Helpline to victim service providers, criminal justice practitioners and allied professionals as a resource for themselves and the victims they serve

Publicizing the Helpline to victims of crime and the general public, particularly underserved populations

Marketing the Helpline to potential grantors or funders

Supervising Staff and Volunteers

Recruiting staff and volunteers for the Helpline

Developing and deliver educational programming for Helpline staff and volunteers, including orientation training and ongoing professional development

Supervising staff and volunteers to ensure consistent and appropriate service delivery

The Director of the National Crime Victim Helpline reports to the Deputy Executive Director of the National Center.



Bachelors degree (significant work experience may be considered in lieu of degree)
Direct victim service provision experience, including crisis intervention (minimum 3 years)
Significant knowledge of crime victim issues and the civil and criminal justice systems
Experience in volunteer or personnel recruitment and supervision
Strong written, oral and interpersonal communication skills
Ability to respond to changing demands and triage priorities
Strong organization and project management skills

Advanced degree
Knowledge of Microsoft Access or similar database software
Experience working with call center technologies
Bilingual or multilingual
Salary & Benefits: Salary depends on qualifications. Generous benefits are offered to full-time employees, including health insurance, 401 (k) plan, disability insurance, life insurance, and four weeks of vacation a year.

Please send a letter of interest and résumé to (with "Helpline" in subject line).

Due to the volume of applications received, only applicants selected for an interview will be contacted.